5 surefire ways to make conflict worse

adapted from Aleksey Sergeychik

There are opportunities every day to engage in some form of conflict. Someone cuts you off while driving. The customer service rep on the phone gives you the runaround. Your co-worker undermines you in a meeting. A friend lets you down on a promise made. Want to prevent conflict? Don’t do these things. For some […]

One easy way to start the year off powerfully


Humility has its place, and… Too much modesty doesn’t serve anyone, particularly you! Find your footing. I hear my clients wonder if they are truly delivering what’s expected of them at work. In all likelihood, if you’re not hearing any grumbling, all is well. The people who matter are probably not keeping anything from you. […]

Are you believing in your own vast potential?


Whatever affects one directly, affects all indirectly. I can never be what I ought to be until you are what you ought to be. This is the interrelated structure of reality. – Martin Luther King Jr What if you became a “thank you” machine? I ran across this fantastic campaign by TD Bank (they are […]

You can learn to be a leader in the most unexpected places


Over the sound of the espresso machine I hear Lydia, the manager at my favorite coffee shop. She’s talking with a barista who is training to be a shift manager. The barista was looking at a piece of equipment. Lydia said, “What do you do next?” The barista responded. Lydia: “And if you do that, what […]